The Influence of Executives’ Transformational and Transactional Leadership on Organizational Effectiveness of Workers Hotel

호텔기업 경영자의 변혁적․거래적 리더십이 조직유효성에 미치는 영향

This study is to analyse the effect of hotel managers’ transformational and transactional leadership on the work satisfaction through distributive, procedural and also the effect of work satisfaction on the organizational citizenship behavior, service quality. Empirical findings show that transformational leadership affect the procedural and transactional leadership, while distributive, procedural leadership affect the work satisfaction. Meanwhile work satisfaction was found affecting the organizational citizenship behavior. Finally the test result showed that transformational leadership did not have significant effect on distributive justice.