NCS기반 바리스타 직무능력단위요소의 중요도와 만족도에 관한 연구

A Study on the Importance and Performance Analysis(IPA) of NCS based Barista Competency Unit Element

This study analyzed the level of importance and performance of coffee consumers considering the importance of barista education and competency unit element required to work as a barista during barista training period based on NCS - now rapidly expanding as an industry and job market in Republic of Korea. For this study, a survey was performed of coffee consumers in Busan that experienced coffee training more than once. The survey was made from Oct. 1 - Nov. 5 2017, and 223 valid samples were collected for empirical analysis(IPA) purpose. The summary of this study is as follows: First, the estimation result of importance and performance by the competency unit of research participants was that both milk steaming for coffee and coffee grinder were highly recognized in importance and performance. It seems to be that the visible performance is noticed by the same items during the training of research participants. Second, as for competency unit element of the research participants, level of importance and performance was high in coffee grinder operation/cleaning and espresso extracting etc. This is not only the most essential competency element in practical course of barista but also a basic element in coffee menu preparation, so it shows that the level of importance and performance is high both in basic course and in expert course.