카지노 교대근무 종사자의 피로도가 직무만족 및 고객지향성에 미치는 영향

The Relationship among Fatigue, Job Satisfaction, and Customer Orientation of Casino Shift Workers

Casino companies, unlike general manufacturing and service industries, are characterized by a human-service-oriented service that responds directly to their customers and a sales personality that provides services 24 hours a day, 365 days a year. This study examined the relationship among fatigue, job satisfaction, and customer orientation of casino shift workers. The results of this study are as follows. First, the effect of casino shift worker's fatigue was found to relate negatively to job satisfaction. Second, job satisfaction was found to relate positively to customer orientation. Finally, fatigue was not found to relate negatively to customer orientation. Conclusions are then presented followed by theoretical and managerial implications of the findings.