특급호텔 외식 종사원의 직무 스트레스가 직무소진과 이직의도에 미치는 영향

The Effect of Job Stress of Food Service Employees in the Deluxe Hotels on Job Burnout and Turnover Intention

This study was intended to analyse empirically the relationship between job stress of a special hotel restaurant employee on job loss and job turnover intention. The questionnaire was distributed to food and beverage workers who worked at luxury hotels in Seoul, Gyeonggi Province and Incheon to collect the questionnaire directly from the respondents. The total number of samples used to meet the objectives of the study was 231, and the analytical tool was used in SSPS 18.0. The results of the study are as follows. First, task stress was found to have a positive influence on job loss. Second, job stress was found to have a positive effect on the intention of changing jobs. Third, it has been confirmed that job losses have a positive influence on the intention of changing jobs. It supports existing research that job-related stress has an abomination effect. In other words, management of the task-stress suggests the need to maintain the job satisfaction of the restaurant employees.