항공사 객실승무원의 직무만족이 이직의도와 다차원적 조직몰입에 미치는 영향 연구

The Effects of Job Satisfaction of Airline Company on Turnover Intention and Multi-dimensional Organizational Commitment

The purpose of this study is to analyze the relationship between Job Satisfaction, Turnover Intention, Multi-dimensional Organizational Commitment which is consisted with Affective Commitment, Normative Commitment, Continuance Commitment. In order to assist human resources planning of Airline Service Departments and reinforcing Multi-dimensional Organizational Commitment Organizational Commitment of cabin crew, this study undertook a theoretical approach followed by a statistical analysis. 200 questionnaire surveys of flight attendants from Full Service Carrier, B Airline in Korea were collected during August in 2016. The questionnaire surveys of 182 were analyzed by utilizing SPSS 18.0 and AMOS 18.0 statistics. The results of those study confirmed that Job Satisfaction of Flight Attendant positively affects Affective Commitment and Normative Commitment. On the other hand, Job Satisfaction negatively affects Turnover Intention. Finally, Based on the results, this study suggested Airline Service Department how to enhancing Organizational Commitment and reduce Turnover Intention by reinforcing Job Satisfaction. Also the contribution, limitation of this research, and some recommendations for the future research have been suggested.