호텔 서비스접점 직원의 체면민감성이 직무만족과 직무태도에 미치는 영향

The Effect of Social Face Sensitive on Job Satisfaction and Job Attitude of Hotel Service Encounter Employee: Focused on the Moderating Effect of Neuroticism

The purpose of this study is to investigate the effects of social face-sensitivity related to individual 's inclination and cultural and psychological phenomenon on the job satisfaction and job attitude of employees. Also, It is examined whether neuroticism has a moderating effect between social face-sensitivity and job attitude. This study has received 319 questionnaires from service contacts who work in a first class hotel for three weeks from August 13 to 31, 2018. In the analysis method, frequency analysis, factor analysis, reliability analysis and correlation analysis were performed using SPSS 18.0 Ver. program. Also, AMOS 18.0 Ver. Program was used to evaluate the statistical significance of the model set in the study through structural equation and hypothesis test was conducted. The result of this study are as follows. First, of the sub-factors of social face sensitivity, awareness of others had significant positive effect on customer oriented behavior. Second, among the sub-factors of social face sensitivity, awareness of others had significant positive impact on organizational citizenship behavior. Third, A had a significant positive effect on job satisfaction, but consciousness of form had significant negative effect on job satisfaction. Fourth, job satisfaction had a positive effect on customer oriented behavior and organizational citizenship behavior. Finally, it can be seen that only a high nervous group has a moderating effect between social face sensitivity and job attitude.