호텔종사원의 조직침묵이 이직의도에 미치는 영향

The Effect of the Organizational Silence on Turnover Intention of Hotel Employees: Focusing on the Moderating Effect of Team Member Exchange

The purpose of this study aims to investigate the influence on the effective human resources management in the hospitality industry by analyzing the effects of hotel employees' organizational silence, intention to transfer to the other jobs, and team-member exchange. In order to achieve the target of this research, 350 surveys completed by hotel employees and 338 surveys among them were used for the final analysis. For empirical analysis, frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and covariance analysis, and hierarchical linear regression model were used. As a result, organizational silence had relevant effects on the turnover intention and the relationship of team-member exchange was effective to moderate them. In addition, it was found that the organizational silence can reduce turnover intention by emotional closeness. Therefore it is necessary for employee not to keep silence in order to reduce the turnover intention. Secondly, it was found out that team member exchange can be important variable to control the relationship between the organizational silence and turnover intention. Thirdly, this study has indicated a relevant result by investigating team-member exchange, which has not been dealt with the research on the organizational silence in Korea, and revealed that team-member exchange had a positive effect on turnover intention.