항공사 승무원의 무형식학습 활동, 자기효능감 및 적응성과 간의 관계 연구

The Relationship of Informal Learning Activity of Flight Attendants with Self-Efficacy and Adaptive Performance

To maintain a sustainable competitive edge in the rapidly changing management environment, business are faced with the situation in which they should constantly innovate and change themselves. In this of change and innovation, organizations need to have employees who are capable of adapting flexibly and quickly to environmental changes. The study is aimed to confirm that it is important variables in human resource management by empirically testing the relationship between flight attendants of informal learning activity, self-efficacy and adaptive performance. For testing research hypotheses, this study collected and analyzed data from 145 questionnaires targeting the flight attendants of major domestic airlines. First, this study shows that informal learning activity(learning with others, self-experimentation, external scanning) was found to positively relate to self-efficacy. Second, self-efficacy was found to positively relate to adaptive performance(solving problems creatively, dealing with uncertain and unpredictable work situations, handing emergencies of crisis situations). Based on the results of this study, it was confirmed that informal learning activity of flight attendants is an important factor of self-efficacy and that self-efficacy plays an important role in changing the adaptive performance. Therefore, it is suggested airlines should consider informal learning activity and self-efficacy to improve adaptive performance.