카지노 종사원의 직무탈진과 고객지향성의 관계에서 사회적 지지의 조절효과

The Moderating Role of Social Support in the Job Burnout-Customer Orientation Relationship of Casino Employees

This study examined the moderating role of social support in the job burnout-customer orientation relationship of service employees, 243 casino employees participated in the survey. Collected data were processed using IBM SPSS v.24, and hypotheses were tested through frequency analysis, factor analysis, reliability analysis, simple regression analysis, and moderated regression analysis. The findings are as follows. First, job burnout was found to be relate negatively to customer orientation of service employees. Second, among 4 types of social support, evaluative and informative support were found to partially moderate the job burnout-customer orientation relationship. Conclusions are then presented followed by theoretical and managerial implications of the findings.