특급 호텔 식음료 종사원의 직무순환 인식이 직무만족과 이직의도에 미치는 영향

Awareness of Food Service Employee at Five-Star Hotel on Job Rotation and its Influence on Job Satisfaction and Turnover Intention

The purpose of this study is to identify how awareness of food service employee working at five-star hotel on job rotation affects job satisfaction and turnover intention. To identify the influence, this study drew research model and hypothesis based on preceding studies. Among convenient sampling method, this study conducted judgment sampling method on food service employees at five-star hotels located in Seoul and Incheon from June 1, 2017 to June 20, 2017. Total 267 questionnaires were used for empirical analysis. Collected data was analyzed with SPSS 18.0 Win package and AMOS 18.0. For adequacy of measuring tools, confirmatory factor analysis was performed. Lastly, this study verified hypothesis through linear regression analysis. The results are as follows: hypothesis 1, promotion possibilities and individual development which are sub-factors for ‘Job rotation awareness’ had significant positive (+) influence on job satisfaction. On the other hand, possibility for misusage had negative (-) influence on job satisfaction. hypothesis 2, possibility for misusage among sub-factors for ‘Job rotation awareness’ had significant positive (+) influence on turnover intention. hypothesis 3, job satisfaction had significant negative (-) influence on turnover intention. Those results suggest operational and theoretical implications for development and management of human resources.