호텔 종사원이 지각하는 비인격적인 감독행위가 조직침묵에 미치는 영향에 있어 자아존중감의 조절효과에 관한 연구

A Study on the Impact of Abusive Supervision Behavior on Organizational Silence Perceived by Hotel Employees and Moderating Role of Perceived Self-esteem

The purpose of this study aimed to explore the relationships between abusive supervision behavior and organization silence. In addition, it tries to find out the moderating effects that the self-esteem have contributed to perception of abusive supervision behavior and organization silence. To achieve these purposes, questionnaire was developed based on previous study and data were collected by customers in the hotel. In total, 300 questionnaires were distributed and 247 valid and complete questionnaires were collected for empirical data analysis. Then the data and hypotheses were examined. The results of the study are as follows; First, the results of this study shows that abusive supervision behavior has a positive effect on the organization silence. Second, self-esteem showed moderating effect on the relationship between abusive supervision behavior and organization silence. The ultimate results of this study bring up the new direction in ways the human resource management and the organization management in the hotel firms which emphasizes the importance of abusive supervision behavior, organization silence and self-esteem. The contribution and limitations of this research were discussed and the future possible researches were mentioned.