호텔의 교육훈련이 직원의 직무성과에 미치는 영향

The Effects of Hotels’ Educational Training on Employees’ Job Performance: Focusing on the regulating effects of goal setting

The purpose of this study is to examine how hotels’ educational training influence employees’ job performance and how correlation between educational training and job performance change in relation to goal setting, a moderating variable. For research, employees working for deluxe hotels located in Seoul were selected. For 45 days from October 11th to November 24th, 2017, a survey was done. 358 questionnaire sheets were used for positive analysis. As a result, this author has found there are three educational training factors, service attitudes, service quality, and hotel operation, and learned job performance and goal setting are a single factor. All the factors of educational training are found to influence job performance. Goal setting has regulating effects in correlation between educational training and job performance. This implies that if hotels design and operate desirable educational training programs, it is possible to enhance employees’ job performance and also if they induce employees to set a goal on their own through educational training, their job performance will be improved even more.