호텔종사원이 지각하는 고용불안정성이 직무스트레스와 조직시민행동에 미치는 영향에 있어 마음챙김의 조절효과

The Moderating Effects of Mindfulness on the Influence of Employment Unstableness Perceived by Hotel Employees on Job Stress, Organization Citizenship Behavior

This study is focused on the relationship between job stress and organization citizenship behavior which is the key of operating hotel enterprises especially at individual and organizational level rather than focused on the relationship between job instability and various variables as before. After a close review on moderating effects of mindfulness, the variable that manages effect relationship between employment unstableness and job stress, this study will proceed to cover the effect relationship between job stress and organization citizenship behavior. Empirical analysis to achieve the purpose of this study has concluded the following results: First, the higher the perception of employment unstableness, the higher the job stress and turnover intentions. In this regard, hotel enterprises should devote themselves: to build up trust in the organization to lower employment unstableness perceived by the employees, to raise job satisfaction by using training programs that can build teamwork or interactive activities that enable interaction among employees, to reduce job instabilities by paying higher attention to employees and welfare problems, and to give employees various opportunities such as career development at an organizational level. Secondly, job stress was not influence on organization citizenship behavior. Thirdly, mindfulness is found to have moderating effects on influence of employment unstableness on job stress. Therefore it would be helpful for hotel enterprises running programs to support employees to spend time looking back on themselves or meditate.