팀원이 지각한 조직정치가 조직침묵과 이직의도에 미치는 영향

The Impact of Perceptions of Organizational Politics on Organization Silence and Turnover Intention: Focusing on airline flight attendants

An organization is formed by groups of individuals with various interests, and the limited positions and resources of the organization force its members to engage in political behaviors, such as competitions, conflicts, and negotiations. If a political situation occurs between members or teams due to school ties or personal connections, it could influence organizational attitude and behavior of the members. This study aimed to explore the relationships among the perceptions of organizational politics, organization silence and turnover intention of the airline flight attendants. In addition, it tries to find out the mediating effects that organization silence has contributed to perceptions of organizational politics and turnover intention. In total, 300 questionnaires were distributed and 273 valid and complete questionnaires were collected for empirical data analysis. The result of this study shows that perceptions of organizational politics have a great effect on organization silence and turnover intention. And it has been found that the organization silence is a mediating effect between perceptions of organizational politics and turnover intention. The results of this research shows that for competitive advantage under the competitive environment of the airline, in addition to human resource management and organizational management, the management system which emphasizes the importance of perceived of organizational politics and organization silence among company members should be built.