여행업 종사자의 감성지능과 직무만족에 관한 연구

A Study on the Effects of Emotional Intelligence on Job Satisfaction in Travel Agencies

The Focus of the study is to show the critical importance of effective emotional intelligence to job satisfaction, communication in its relationship and role conflict. we also investigated the impact of communication in its relationship and role conflict as moderators of the relationship between emotional intelligence and job satisfaction to understand the influence of communication in its relationship and role conflicts. The result suggest that the emotional intelligence had a significant influence on the communication in its relationship and role conflict except for job satisfaction. the proposed interaction effects between emotional intelligence and communication in its relationship on job satisfaction are also supported.