호텔조리종사원의 상사․구성원교환관계(LMX)가 신뢰 및 직무만족에 미치는 영향

Effects of the Leader-Member Exchange of Hotel Culinary Employees on Their Trust and Job Satisfaction

The purpose of this study was to examine correlations among the leader-member exchange (LMX), trust in leaders, colleagues, and organizations, and job satisfaction, and to verify these correlations empirically, based on the proposition that the LMX perceived by hotel employees affects their trust and job satisfaction, in order to improve the performance of hotel culinary employees and the hotel’s organizational efficiency. The empirical results of this study showed some important facts with respect to the relationships among the LMX, trust in leaders, colleagues, and organizations, and job satisfaction. First, in terms of the relationship between the LMX of hotel culinary employees and their three types of trust (trust in leaders, colleagues, and organizations), the LMX positively affected all three types of trust. Second, in terms of the relationship between the three types of trust and the job satisfaction of hotel culinary employees, the employees’ trust in leaders did not affect their job satisfaction, whereas their trust in organizations and colleagues positively affected their job satisfaction