외식업 종사자의 감성지능이 자기효능감, 직무만족과 조직몰입에 미치는 영향 연구

The Effects of Emotional Intelligence of Foodservice Employees on Self Efficacy, Job Satisfaction and Organizational Commitment

In the middle of recent changing business environment, it is more important than anything else for each company to secure and manage human resources equipped with core competencies in order to sustain its competitiveness and achieve high business performance. Particularly in the hospitality industry including foodservice where human services are the foundation of the business, dependency on human resources is quite high. Therefore, research is required on emotional intelligence emphasizing effectiveness in the affective aspect of human resource management as one of strategies to secure and manage highly competent human resources. This study analyzed how superiors’ emotional leadership affects employees’ self-efficacy, how employees’ emotional intelligence plays a positive moderating role on the effect relationship, and how superiors’ emotional leadership and employees’ self-efficacy affect organizational performance. From these analyses were derived results as emotional intelligence had a positive effect on self-efficacy. self-efficacy had a positive effect on job satisfaction and organizational performance.