호텔종사자의 감성리더십 인식 차이가 LMX와 조직시민행동에 미치는 영향

A Study on the Relationship between Difference of Emotional Leadership Perception and LMX and Organization Citizenship Behavior of Hotel Employees.

The purpose of this study was to examine relationship between difference of emotional leadership perception on and LMX(leader-member exchange) and organization citizenship behavior (OCB) of hotel employees. The model was tested using SPSS 18.0 based on a sample of 200 surveys. Factor analysis revealed a three-dimensional factor structure (self-awareness & self-management, social awareness, relationship management) for emotional leadership, and a four-dimensional factor structure(altruism & sportsmanship, courtesy, civic virtue, conscientious) for OCB, and a three-dimensional factor structure (affect, professional respect & loyalty, contribution) for LMX. The results of empirical analysis showed as follows. All the three factors of emotional leadership have significant effects on affect, professional respect & loyalty, contribution of LMX. All the three factors of LMX have significant effects on altruism & sportsmanship, courtesy, civic virtue, conscientious of OCB. And implications of these results are presented.