항공사 기혼 객실여승무원의 직장-가정 갈등과 직무만족, 생활만족 및 이직의도와의 관계 연구

A Study on the Relationship among Work-Family Conflict, Job Satisfaction, Life Satisfaction and Turnover Intention of Married Flight Attendants

Married career women have to juggle their jobs and their family commitments. Married flight attendants also struggle to fulfill their duties and responsibility in both domains. Thus, this paper aims to examine the relationship among married flight attendants' work-family conflict(WFC), job satisfaction, life satisfaction and turnover intention. Research model and hypothesis were based on previous researches for investigating the relationship among the variables mentioned above. The results show that there was negative significant relationship between work interfering with family(WIF), job satisfaction and life satisfaction. Family interfering with work(FIW) has significant negative association with life satisfaction. Also job satisfaction is negatively associated with turnover intention. These findings suggest that organizations and family members can potentially increase the job satisfaction and life satisfaction by providing alternative work and family arrangements, which would allow the employee to keep a balance between the conflicting demands and multiple roles. Both theoretical and managerial implications of the results are discussed.