호텔 매니저의 서번트 리더십이 직무만족과 조직몰입에 미치는 영향

Influence of the Servant Leadership of Hotel Manager on Job Satisfaction and Organizational Commitment

This article investigated that influence of the servant leadership of hotel manager on job satisfaction and organizational commitment. Because it requires a new leadership applies to the hotel management. To research, survey was conducted by people who employees working in five-star hotel located in Seoul and Gyunggi-do. and 348 respondents answered. 337copies of questionnaire among them are effective for analysis after excluding the insincere answers. The collected data was analyzed by reliability, factor analysis, correlations and multiple regression analysis using SPSS 17.0. As the results of analysis, Servant leadership's factors(awareness and foresight, commitment to growth, listening, persuasion and conceptualization) influenced job satisfaction. And Servant leadership's factors(awareness and foresight, community building, commitment to growth, empathy and persuasion) influenced organizational commitment. Based on the study, suggestions are as follows: First, To the servant leadership paradigm shift, the leader's attention is required. Second, The discussion is necessary about 'stewardship' and 'healing'. Third, the preparation of a hotel is required for a paradigm shift in Servant Leadership.