상사의 성격 5요인이 호텔 객실종사원의 개인 창의성과 직무만족에 미치는 영향

Impact of Leader’ Personality on Creativity of Hotel Front Officer and Job Satisfactory

The purpose of this study was examining structural relationships between leader’ personality and creativity of hotel front officer and job satisfactory. Based on literature review four sub-dimensions of leader’ personality were derived: Agreeableness, openness, extroversions, conscientiousness, emotional stability. The existing theoretical background proposes a mediating concept between leader’ personality of leader and hotel front officer`s job satisfactory. Based on the theoretical causal relationships between the constructs proposed, a conceptual model was proposed. The model was tested using the data collected from 283 hotel front employees. Data analysis indicates that three dimensions of leader’ personality(agreeableness, openness, extroversions) helps to enhance hotel front employee's creativity and his(or her) creativity leads to increase his(or her) job satisfactory. Based on data analysis, theoretical/managerial implications were discussed