외식업체 종사원이 지각하는 상사의 서번트 리더십이 조직에 대한 신뢰와 조직몰입에 미치는 영향

The Influence of Servant Leadership Perceived by Restaurant Employees on Organizational Trust and Organizational Commitment

The purpose of this study is to empirically verify the influence of servant leadership on organizational trust and commitment. The servant leadership measurement used entirely23 items of a preceding researcher and 5 sub-factors derived such as altruistic calling, emotional healing, wisdom, persuasion and organizational stewardship. Also, the organizational commitment measurement used 15 items and 3 sub-factors derived such as affective commitment, normative commitment and continuance commitment. The empirical analysis can be summarized as follows. Firstly, the servant leadership has positive influence on organizational trust. Secondly, the organizational trust has positive influence on organizational commitment. Lastly, the servant leadership showedsignificance level of influence on affective commitment and normative commitment. However, it could not reach the significance level for the continued- commitment. This study shows the stronger the servant leadership is, the deeper the organizational commitment is likely to happen.