호텔레스토랑의 물리적 환경, 종사원의 심리적 반응 그리고 조직몰입과의 관계

The Relationship Among Physical Environment, Employees' Psychological Responses and Organizational Commitment in Hotel Restaurant

This study was to investigate the effects of physical environment factors of hotel restaurants, mediated by employees' psychological responses, on their organizational commitment. First, through the factor analysis on physical environment and employee's psychological responses, five factors of physical environment and two factors of employee's psychological responses were identified and labeled as ambient factors, spatial layout/functionality, aesthetics, safety/cleanliness, convenience; emotional response, cognitive response, respectively. All 15 hypotheses on the influential relationships among physical environment factors of restaurants, employees' psychological responses, and their organizational commitment were accepted. In addition to the contribution to development of further theoretical foundation, this research will make a practical contribution to hotel management by supporting that the effective design and management of physical environments produce a positive effect on employees' psychological responses and finally increase employees' organizational commitment.