호텔기업 인적자본과 혁신행동의 관계에서 신뢰의 매개효과

Mediating Effects of Trusts on the Relationship Between Human Capitals and Innovative Behaviors in Hotel Firms

The purpose of this study was to reveal how human capitals of deluxe hotels located in Seoul affect corporate trust and innovative behaviors. In addition, it tries to find out the mediating effect that the trust among coworkers have contributed to human capital and innovative behaviors. The result of this study shows that human capital has a great effect on the trust among employees and innovative behaviors. And it has been outed that the trust between the company and employees is a mediating effect between human capital and innovative behaviors. The results of this research shows that for competitive advantage under the competitive environment of the hotel industry, in addition to human resource management and organizational management, the management system which emphasizes the importance of human capital and the trust among company members should be built.