심리적 계약 위반이 조직몰입에 미치는 차별적 영향에 관한 연구

The Impact of Psychological Contract Violation on Organizational Commitment: Focusing on the Moderating Role of Transaction Characteristics

The purpose of this study is to investigate the differential impact of transactional contract violation and relational contract violation on continuance commitment and affective commitment, respectively. Furthermore the moderating role of transaction characteristics which are asset specificity, environmental uncertainty, and behavioral uncertainty is examined. Critical review of the previous studies reveals that transactional contract violation and relational contract violation have differential impact on continuance commitment and affective commitment, and transaction characteristics moderate the relationship between the two relationships, The results from the empirical study with 208 hotel employees in Seoul shows that 1) transactional contract violation has negative impact on continuance commitment and 2) relational contract violation has negative impact on affective commitment and 3) only asset specificity and behavioral uncertainty moderate the relationship between transactional contract violation and continuance commitment. Especially, relational contract violation must be prohibited beacause it directly damges organizational commitment.