호텔조직성격과 직무특성이 조직유효성에 미치는 영향 연구

The Causal Effect among the Hotel Organizational Personality, Job Characteristics and Organizational Effectiveness. : The Mediation Effect of Group Efficacy and the Moderating Effect of Hotel Organizational Personality Types

This dissertation is aimed at measuring and analyzing organizational personality type of hotel company by means of the Organizational Personality Type Indicator(OPTI) developed in Korea by using of Myers-Briggs Personality Type(MBTI) to measure person's personality type. The sampling of this study is collected from 500 employees in 25 hotels located in Seoul, Kyungki, Busan, and Jeju. The period of sampling is one month from February 1st, 2011 to February 28th. The questionnaires collected from these hotels are 398 sheets of 500(79.6%), and available sheets among them are 368 sheets(73.6%). The results of this study are as followings First, the result of analysis about the representative hotel organizational personality type is ISTJ(Introversion-Sense-Intuition-Judge) organization by preference combination. Second,in the causal effects analysis between hotel organizational personality and organizational effectiveness, it reveals that S-N type's organization has significant positive effects to organizational identification, and S-N type's organization does significant positive effects to organization internalization, E-I type's organization does significant negative to organization commitment, and S-N type's organization does significant positive effect to organization commitment. Third, in the test of mediation effect of group efficacy in the relation of hotel organizational personality dimensions and job importance fit affecting to organizational effectiveness, E-I organizational personality and job importance fit has only mediation effects in relations with organization identification, organization internalization, and organization commitment.