여행사직원의 직무탈진이 직무착근도 및 이직의도에 미치는 영향에 관한 연구

A Study on the Effects of Travel Agency Employees' Job Burnout on job Embeddedness and Turnover Intentions

The purpose of this article is to identify effective methods to reduce the turnover intentions of travel agency employees by verifying the effects of job embeddedness in the effects of travel agency employees’ job burnout on turnover intentions, and proposing factors with effects in reducing the turnover intentions out of job embeddedness factors through empirical analysis. From the analysis the followings were found. First, emotional exhaustion of travel agency employees due to job burnout made negative (‐) effects on fit, sacrifice and link which are the components of job embeddedness, while it made significantly positive (+) effects on the reduced personal accomplishment. Second, fit and sacrifice out of the components of job embeddedness made negative (‐) effects on the turnover intentions of travel agency employees. Third, emotional exhaustion of travel agency employees due to job burnout made positive (+) effects on the turnover intentions of travel agency employees. Accordingly, it is considered that travel agency managers should shift the paradigm of turnover management, enforce the fit and sacrifice factors on organization and job, provide conditions in which employees themselves could find the meaning in the achievements and self‐development, and have efficient process for human resource management, in particular, turnover management.