스키리조트 종사원의 긍정심리자본이 조직시민행동에 미치는 영향

The Impact of Positive Psychological Capital on Organizational Citizenship Behavior in Ski Resort Employees: Focused on the Mediating Effects of Job satisfaction

The purposes of this study were to investigate the impact of positive psychological capital and job satisfaction on organizational citizenship behavior in ski resort employees. The data was collected from 311 employees in ski resorts which are located in Kangwon-do area in Korea. And then it was analyzed by using a SPSS WIN 12.0 version of software package and used for the analysis such as frequency analysis, factor analysis and multi-regression. The positive psychological capital(consisting of hope, self confidence, optimism and resilience) has been conceptually and empirically demonstrated to be related to employee performance. Furthermore, employees’ job satisfaction was positively related to extra-role organizational citizenship behavior and employees’ job satisfaction acted a part mediator between positive psychological capital and organizational citizenship behavior. Therefore, this review was suggested that it is of great importance to have good relationships with co-workers and fair evaluation of work performance for promotion should be considered to reduce to leave their job.