서번트리더십이 조직시민행동에 미치는 영향에 관한 연구

A Study on the Impact of Servant Leadership on Organizational Citizenship Behavior: focusing on the mediating role of self-efficacy

The purpose of this study is to review and to investigate the impact of servant leadership on organizational citizenship behavior and the mediating role of self-efficacy. Critical review of previous studies suggests that servant leadership increases organizational citizenship behavior and self-efficacy mediates the relationship between servant leadership and organizational citizenship behavior. The empirical study with 272 samples of hotel employees in Seoul shows that 1) servant leadership increases organizational citizenship behavior and 2) self-efficacy partially mediates the relationship between servant leadership and organizational citizenship behavior. Considering self-efficacy as propensity, moderating role of self-efficacy is worth examining later.