여행업 고객접점 종사원의 직장-가정갈등 선행요인과 결과요인에 관한 연구

A Study on antecedent factors and consequent factors for Work-Family Conflict of service encounter employees in travel industry

This study aims to empirically analyze the effectual relationship by deriving antecedent factors for work-family conflicts of service encounter employees who were actually working in tour industry and deriving consequent factors. Antecedent factors as job stress consisted of role overload, role ambiguity, job insecurity, and emotional labor; consequent factors consisted of job satisfaction and turnover intention. The findings of the hypothesis test are as follows. Job insecurity and emotional labor were verified to have statistically significant effects on work-family conflict, but role ambiguity did have statistically significant effects on work-family conflict. Moreover, work-family conflict had statistically significant effects on job satisfaction and turnover intention.