항공사 객실승무원의 셀프리더십과 심리적 임파워먼트 및 직무만족의 구조관계 분석

The Structural Relationships among Flight Attendants’ Self-Leadership, Psychological Empowerment and Job Satisfaction in Internal Major Airline

This study examined the relationship among self-leadership, psychological empowerment and job satisfaction, focusing on the mediating effect of psychological empowerment. Data were collected from the questionnaire completed by 328 flight attendants of two major airlines in Korea through May 14 to May 24. 2013. The main results are as follows; First, the effect of self-leadership on psychological empowerment in Korea major airlines showed that behavior focused, natural reward and constructive thoughts had a significant effect on flight attendants' psychological empowerment (p.<001). Second, the effect of self-leadership on job satisfaction in Korea major airlines showed that natural reward had a significant effect on flight attendants' job satisfaction(p.<05). Third, the effect of psychological empowerment on job satisfaction in Korea major airlines showed that psychological empowerment had a significant effect on flight attendants' job satisfaction(p.<001). Fourth, the mediating effect of psychological empowerment in the relationship between self-leadership and job satisfaction in Korea major airlines showed that psychological empowerment fully mediated in the relationship between self-leadership and job satisfaction.