The Impact of Work-Family Conflict on Work Stress and Job Satisfaction among Macau Table Game Dealers

The Impact of Work-Family Conflict on Work Stress and Job Satisfaction among Macau Table Game Dealers

The present study highlights the significance of work-family conflict as one of the most important factors affecting work stress and job satisfaction. This paper also examines its impact in a mediating role between work stress and job satisfaction. The respondents for this study consisted of 542 table game dealers working in six enterprises in Macau. Descriptive statistics analysis, factor analysis, one-way analysis of variance, correlation analysis, and regression analysis were the statistical methods used in this study. The results show that gender, education and working experience have no significant difference on work stress and workfamily conflict in the personal data analysis. But being under 35 years old, single, or married with no child means dealers have significant work stress and work-family conflicts. Nevertheless, female table game dealers have more job satisfaction than male table game dealers. The findings revealed that dealers’ work-family conflicts partially mediated the relationship between work stress and job satisfaction. The implications of these results are discussed, and recommendations are made regarding future research in this area.

本研究强调了工作-家庭冲突作为影响工作压力和工作满意度的重要因素之一，还研究了它对工作压力和工作满意度之间的中介作用的影响。本研究调查对象为542 名在澳门六家博企工作的庄荷，采用描述性统计分析、因子分析、单因素方差分析、相关分析、回归分析等方法。经统计分析从个人背景资料发现，庄荷的工作压力及工作-家庭冲突不会因性别、学历及工作年资有显著的差异之分，工作压力及工作-家庭冲突多产生在35 岁以下，未婚或已婚无孩的庄荷身上，而女性庄荷的工作满意度比男性高。调查结果显示，庄荷的工作与家庭冲突部分地介导了工作压力与工作满意度之间的关系。在讨论了这些结果的含义，对这一领域的未来研究提出了建议。