Qualitative Research of E-learning Success Model in the Hospitality Industry

Qualitative Research of E-learning Success Model in the Hospitality Industry

The Internet has had a dramatic effect on education within international hotels. Hotels are investing in e-learning applications but are finding it difficult to evaluate their success. This study suggests utilizing the Information Systems Success model to examine e-learning systems success. The DeLone & McLean Information Systems Success Model can be adapted to the measurement of e-learning success by using the concept of ‘training effectiveness’. The six dimensions of the model form a parsimonious framework for organizing e-learning success metrics identified in the literature. We suggest how the model can be extended and used to guide the identification and specification of e-learning success metrics.