보이스피싱 대화의 대화 원형 연구

The Dialog Pattern of Voice Phishing Conversation: Focusing on the Impersonation of an Investigative Agency

This study examined the dialog pattern in the structure and progress of conversations by analyzing actual voice phishing conversations. The study aimed to reconstruct the Dialog Pattern by synthesizing the structure of the conversation and the pattern of the development process found in several actual conversations. The dialog pattern of voice phishing is divided into six functional phases: approaching the victim, threatening criminal involvement, social isolation, vertical relationship enhancement, induction of withdrawal, and check withdrawal. The process of the voice phishing criminal exercising power over the victim and attempting financial fraud by unilaterally leading the conversation was demonstrated in each derived phase. This study provides basic data for the study of voice phishing conversations and can be used in education related to the prevention of voice phishing damage in the future.