중소 제조기업의 종합적 품질경영활동(TQM)이 기업역량 및 경영성과에 미치는 영향

The effect of SMEs' total quality management activities (TQM) on corporate competency and business performance

Regardless of the size of scale, the top quality management of a corporation is a measure enabled to strengthen the corporate capabilities and maximize management results. The present study was conducted to demonstrate the influence of top quality management(TQM) for small and medium businesses on the corporate capabilities and management results. Based on the research model, the study investigated precedent researches and established hypothesis to prove based on logicality. Afterwards, the statistical analysis program was used to conduct the empirical analysis. As a result of analysis, partial relationships that the TQM of small and medium businesses influenced corporate capabilities. In addition, as a result of analyzing the relationship between corporate capabilities and management, this part was also selected. Based on the results of the present study, the summary and implications can be explained as follows. First, the source of competition for corporations begin with the product quality that they manufacture. It could be favorable for a corporation devote their work on product sales but they can only devote on product sales if the product quality can support that. If the product quality is not good, corporations cannot only receive various claims from their customers and it also is bad in the aspect of evaluation and therefore, it is the case where the corporation deteriorates its own competitive power. When combining the contents of description, it is not important to establish external-internal strategies for a corporation to develop with competitive powers but is desirable for corporations to first remove the root cause that hinder corporate growth and then establish directions for growth.