호텔종업원의 귀속의식과 성과와의 관계

The Relationship between Hotel Employee's Commitments and Performance

It has been well known knowledge that there is some relationship between employee's commitments and productivity. Until recently, the work commitments has been considered important in the management and tourism research. But It is possible that the kinds of employee's commitment related performance are varied depending on the culture of countries. From this viewpoint, I studied commitments of hotel employee comparing ones of the local hotels and the chain hotels related to foreign company. The 691 questionnaires were used to test hypotheses. I found major difference in the commitments between local hotels and chain hotels that influence the personal service quality. In the case of the local hotels, the organizational commitments were more important than work commitments, whereas the result in the chain hotel showed opposite result. I also found that the influential factors were different for work and organizational commitments.