관광호텔 노사관계 유형이 종사원 직무만족에 미치는 상관성에 관한 실증분석

An Experimental Study on Corelation, the Effects of Union Types on Employee's Job Satisfaction in the Hotel Industry

It is difficult for a tourist hotel to continue to exist and develop itself in the high growth of economy and mass society without meeting(adjusting to) the rapidly changing wants of customers'. Therefore, the control of human resources, especially the control of labor-capital relationship has become an essential factor in the management of tourist hotels, since employees' service is an important factor to maximize customers' wants. On this study, I analysed the relationship between the types of labor-capital relationship and the employees' job satisfaction through Frequency analysis, Regression Analysis and Path Analysis. The result shows a little difference in the employees' job satisfaction factors according to the types of labor-capital relationship. But it shows that the hygiene factor is the most influential in the job satisfaction of the employees in a tourist hotel, regardless of the types of labor-capital relationship. Thus I suggest that the hygiene factors(stability, company disciplines, co-worker relations) rather than material factors(salary, welfare facilities) should be improved to maximize the employees' job satisfaction and meet the customers' wants.