호텔內 집단간 갈등의 해소방안 연구

A Study on Immanent Complications in the Hotel Businesses

Since hotel businesses rely highly upon quality services compare to other service industries, this particular business characteristic often brings complications among the people in the organizations. Due to these complications, overall reduction on benefit to the business and bring down on hotel's reputation are inevitable. The purpose of this study is to make solution to settle complications raising among the people in the hotel organization by targeting complications among different posts in the hotel and grasping influential factors that cause complications through analyzing actual proof.