호텔 식음료 룸서비스업무 운영의 개선방안에 관한 연구

A Study for an Improvement in Room-Service Operation of Tourist Hotel

The service is the most strategic and competitive way in the hotel industry. Also food ＆ beverage department with high quality service is the most important point that can make hotel image and profit more competitive. Specially “room-service”, it can be the standard of the service mind of the hotel and the service education for the hotel staff. In these point room-service is a very essential part of the hotel industry. With the resonable management of room-service, we may get the much better image of the hotel. At the same time we can have the higher profit with it. So I have looked in to the market of the room-service and collected the sales amounts of almost hotels around Tae jeon so that we can compare them. With these data I would find out how they manage room-service for getting the higher sales amount, what it is problem if it has the very low marketing and what is the way of solution. Then I would present the best way of the successful room-service management with improving the quality of the service.