관광호텔 Front Desk Agent의 직무만족에 관한 실증연구

A Study on the Job Satisfaction of Front Desk Agent

The purpose of this study is to present an influencing factor which effects on front desk agent job satisfaction and to help improve their job satisfaction. In order to achieve the above purpose, I have run parallel analysis with both the literature and empirical study. I adopted a questionnaire for the empirical study, which is based on a literature study basically. The result of this study is First, Female is lower than man on the personnel evaluation of merits. second, career within 1 year has a good relationship with manager. on the other side, Career with over 7years has a low recognition on the personnel evaluation. third, Working Environment and duty right is lower than other factors. So the suggestion of this study is as follows. 1. Offer the opportunity of promotion equally between male and female. 2. Necessity of manager's retraining and reeducation for taking the qualities of professional knowledge and staff control. 3. Magnification of duty right in working and Improvement of working environment.