전문관광인력양상을 위한 교육프로그램 개선방안

A Study on the Activation of Education Training for Travel Agency Employees

This study aims to observe and analyze the dynamic relationship between the education training of the travel agency employees to measure expectation and satisfaction level. This study compare and analysis expectation and satisfaction factors of travel agency employee's education training, the summary of this results were as follows; First, the expectation factors of travel agency employee's education training have been analyzed that the employees expect very strongly. Especially, sex, education background, and department of education training are significant of work factor. And age, the period of work are significant of mental factor. Second, the satisfaction factors of travel agency employee's education training have been analyzed very strongly. Work, age, the period of work, department of education training are significant of inside factor, the contents of education training are significant of essential factor. Third, the satisfaction factors of travel agency employee's education training are influenced strongly by the expectation factors. I hope that the next study would keep high study as theoretical study and some more needs as statically analysis by closely questionnaire contents.