A Study on Conflict Management in Contracting-out in Public Services

A Study on Conflict Management in Contracting-out in Public Services

This research explores the dynamics of outsourced labor while specifically analyzing personnel expense proportions in various business categories. Utilizing a Quadrant Framework, businesses are classified based on expertise and autonomy, thereby providing a comprehensive overview. Type I businesses encompass daycare centers with distinct revenue structures regulated by the “Early Childhood Education and Care Act.” Type II businesses include General Meal Service and General Transportation, which operate autonomously without budget support. Type III businesses, which comprise Social Welfare, Call Centers, and others, typically receive budget support and range in expertise from low to moderate. Lastly, Type IV businesses include Education, Health Care, and Technology, and they receive budget support while having moderate to high expertise requirements. However, it is difficult to draw definitive conclusions due to the issues involved in precise segmentation of expertise and the division of “budget-supported to autonomous”. The results of this analysis are expected to aid stakeholders in resource allocation strategies, ultimately allowing those within diverse business classifications to optimize their workforce management.