한부모가족복지시설에 입소한 여성 한부모의특성 변화와 복지서비스 제공에 대한 시설 실무자의 인식

Perception of Staff at Welfare Facilities for Single-Mother Families on Changes in the Characteristics of Single-Parent Residents and the Provision of Services

Objective: The purpose of this study is to identify the provision of service for single mothers and changes in the characteristics of single mothers from the viewpoint of practitioners of single parent family welfare facilities and to contribute the quality of single parent welfare services. Methods: After individual or group in-depth interviews with five senior social workers working at a single parent welfare facility in Jeollabuk-do, qualitative data was conducted. Results: Participants recognized that the overall admission rate of single parents entering the facility decreased, but the admission of single parents with a combination of psychological and mental disabilities increased. In addition, the participants emphasized the need to respond to changes in the social environment and the need to strengthen the network, and worried about the deterioration of mental and physical health due to workload and emotional labor. Conclusions: First, to cope with the increase of single mothers with serious or complex problems, it is necessary to expand the number of specialized personnel in the facility and the network of related organizations should be activated. Second, systematic manuals for workers and single parent should be developed. Third, central and local governments should set a reasonable budget for the cost of improving the residential environment. Fourth, programs to prevent burnout by emotional labor of workers in facilities shoud be carried.