상급종합병원 간호사의 직무만족, 간호업무환경, 대인관계 유능성이 재직의도에 미치는 영향

The Effects of Job Satisfaction, Nursing Work Environment and Interpersonal Competence on Retention Intention of Nurses in a Tertiary Hospital

Purpose : This study investigated the effects of job satisfaction, nursing work environment, and interpersonal competence of nurses at a tertiary general hospital on their retention intention. Methods : A total of 209 nurses participated in this study. Data were collected through a questionnaire survey conducted between September 8 to 30, 2022. Statistical analysis was performed using SPSS 21.0 program, including independent t-test, one-way ANOVA, Pearson’s correlation, and stepwise multiple regression analysis. Results : Retention intention was positively correlated with job satisfaction and nursing work environment. Job satisfaction, experience of working unit change, and hospital satisfaction had a significant impact on nurses’ retention intention at a tertiary general hospital. According to this relationship, the higher the job and hospital satisfaction, the higher their retention intention. Experience of working unit change had a negative effect on the retention intention; therefore, the more experience of working unit change lowered the retention intention. Conclusion : This study suggests that nursing organizations can increase nurses' retention intention by providing sufficient human and material resources and dividing work roles according to experience of working unit change. In addition, measures to reduce job rotation stress and a reasonable job rotation system are needed, and improvements are needed to increase job satisfaction through systematic education and reinforcement of adaptation programs to improve job satisfaction when implementing job rotation for nurses.