응급관리요원의 근무환경이 직무만족도에 미치는 영향

The Effect of Emergency Safety Relax Services Providers' Work Environment on the Job Satisfaction

본 논문은 응급안전안심서비스를 제공하는 응급관리요원의 근무환경이 직무만족도에 미치는 영향을 검증하고자 하였다. 이를 위해 본 연구는 경기도노인맞춤돌봄지원센터에서 실시한 「2023년 노인맞춤돌봄서비스종사자 인권 실태조사(응급관리요원)」 데이타를 활용하였다. 경기도 응급안전안심서비스수행기관 33개소의응급관리요원(103명, 2023년 8월 기준)중에서 설문조사에 응답한 85명을 대상으로 다중회귀분석을 실시하였다. 분석은 SPSS 21 통계프로그램을 활용하였다. 연구 결과, 첫째, 직무만족도에 대한 평균은 3.44점(SD=.693)으로 나타났고, 근무환경요인 중에서 근무조건의 전체 평균은 2.41점(SD=.697)이고, 근무관계의전체 평균은 3.60점(SD=.749)으로 근무관계에 비해 근무조건요인은 더 낮게 나타났다. 둘째, 근무환경요인중 근무조건이 만족스러울수록, 근무관계가 좋을수록 직무만족도가 높은 것으로 나타났다. 본 연구는 근무환경을 근무조건과 근무관계로 세분화하여 응급관리요원의 직무만족도에 미치는 영향을 검증함으로써 응급관리요원의 직무만족도를 높이기 위한 실천적, 제도적 차원의 근무환경 개선방안을 제시하였다.

The purpose of this study was to examine the impact of the work environment on the job satisfaction of emergency management personnel involved in providing emergency safety relax services. Utilizing data from the “2023 Human Rights Survey of Elderly Customized Care Service Workers (Emergency Safety Relax Services Providers)” conducted by the Gyeonggi-do Elderly Customized Care Support Center, the research analyzed responses from 85 out of 103 emergency management personnel across 33 Emergency Safety Assurance Service agencies in Gyeonggi Province as of August 2023. A multiple regression analysis was performed using SPSS version 21. The findings revealed the following: First, the average job satisfaction score was 3.44 (SD = .693). In terms of work environment factors, the average score for working conditions was 2.41 (SD = .697), while the average score for workplace relationships was 3.60 (SD = .749), highlighting a lower score for working conditions. Second, job satisfaction tends to be higher when working conditions are favorable and workplace relationships are positive. By breaking down the work environment into specific components, such as working conditions and relationships, this study offers practical and policy-level recommendations aimed at improving the work environment and ultimately enhancing the job satisfaction of Emergency Safety Relax Services Providers