Public Opinion Response to Major Natural Disasters: A Case Study of the Beijing Flood

This study examines public opinion responses to the 2012 Beijing “7.21” flood disaster. It analyzes the evolution of online discourse, focusing on drainage system deficiencies, government response efficiency, donation transparency, and information release delays. Findings show that slow official communication eroded public trust, fueling rumors and negative sentiment. While online opinion can push governance improvements, mismanagement may harm government credibility. To address this, the study suggests a rapid response mechanism, enhanced public opinion monitoring, and greater information transparency to improve crisis communication and maintain social stability.