Unveiling ChatGPT's Role as a Digital Assistant: A Systematic Literature Review on Workplace Training and Skill Development

Purpose - Based on the Technology-Organization-Environment (TOE) framework, this paper investigates how workplace training and employee development are affected by AI technologies driven by ChatGPT. This research investigates the impact of incorporating ChatGPT into corporate training programs on various facets of employee performance, such as skill development, job retention rates, and overall organizational efficiency. To comprehend the impact of these environmental conditions on the incorporation of ChatGPT into training programs, the influence of external elements like market competition, regulatory support, and infrastructure was also investigated. Design/methodology/approach - To evaluate the uptake of ChatGPT in workplace training across various sectors, a systematic literature review was performed on 20 studies published from 2022 to 2024. The TOE model served as a framework for evaluating the technical competencies, organizational factors, and environmental influences that impact the effectiveness of ChatGPT in corporate settings. Findings - The study discovered that ChatGPT greatly boosts employee learning via tailored education, immediate feedback, and the automation of regular HR duties, which ultimately aids in enhancing operational efficiency and performance. Success and scalability of AI-driven training are also significantly influenced by external elements like the regulatory environment and industry competition. Nonetheless, obstacles like data privacy concerns and unequal access to sophisticated digital infrastructure present considerable hindrances to widespread adoption. Research implications or Originality - This paper is theoretically based on the TOE framework and includes environmental factors to explain how external conditions can promote or obstruct the integration of AI with workplace training. This study demonstrates strategies for surmounting obstacles to adoption and offers guidance for organizations seeking to utilize AI technologies to improve their employee development programs. Valuable guidance for corporate decision makers and policy makers who seek to encourage the use of AI in training environments is provided by this paper.