Toward a Framework for IT Utilization in Organizations: A Literature Review from the Perspective of Organizational Theory

This study presents a comprehensive literature review on the organizational use of information technology (IT) through the lens of organizational theory. This paper analyzes 45 peer-reviewed articles published in top-tier management journals from 2015 to 2024. The reviewed literature is categorized along three dimensions: the contexts in which IT tools are used (online vs. offline), the relationship between domain-specific and tool-specific knowledge, and broader discussions on IT’s role in organizations and society. From this synthesis, the study proposes eight theoretical propositions that clarify the conditions under which IT utilization enhances organizational performance. Key findings emphasize the significance of transactive memory systems for online knowledge sharing, the interplay of organizational design and IT-enabled efficiency, and the complementary nature of domain and tool knowledge in successful IT implementation.