失独老人摆脱“数字鸿沟”困境的需求调查——以昆明市ZY 街道为例

A Survey on the Demand of Elderly People Who Have Lost Their Only Child to Overcome the “Digital Divide: Taking ZY Street in Kunming City as an Example

Elderly individuals who have lost their only child are confronted with issues such as health, economy, and elderly care. With the acceleration of the digitalization process, these elderly individuals are facing even more severe “digital divide” problems. Although the current society has already paid attention to the “digital divide” issue among the elderly, the “digital divide” predicament of the elderly who have lost their only child has its particularity and requires targeted research and analysis. This study focuses on the group of elderly individuals who have lost their only child in the ZY Street of Kunming City. Through questionnaire surveys and in-depth interviews, it deeply explores the special “digital divide” predicament they face in the digitalization process and the core needs for overcoming this predicament, providing reference and guidance for subsequent research and services. The study found that the digital divide predicament of the elderly who have lost their only child is significantly unique due to the absence of their children, the breakdown of social support networks, and their own physical and mental characteristics. Their needs to overcome this predicament essentially involve adaptive reconstruction after the collapse of family functions, mainly manifested as survival needs, emotional substitution needs, system adaptation needs, and dignity protection needs. Based on the analysis of the survey results, the study proposes that government, community, and social work should collaborate at multiple levels to intervene systematically to bridge the digital divide of the elderly who have lost their only child, enabling them to better integrate into the digital society and enjoy their later years with peace of mind.

失独老人面临着健康、经济、养老等问题，随着数字化进程的加速，失独老人面临更严重的“数字鸿沟”困境。尽管当前社会已经关注到老年人的“数字鸿沟”问题，但失独老人的“数字鸿沟”困境具有其特殊性，需要针对性的研究分析。本研究聚焦昆明市ZY 街道失独老人群体，通过问卷调查和深度访谈，深入探究其在数字化进程中面临的特殊“数字鸿沟”困境及其摆脱困境的核心需求，为后续的研究和服务提供借鉴和参考。研究发现，失独老人因子女缺位、社会支持网络断裂以及自身身心特点，其数字鸿沟困境具有显著特殊性，其摆脱困境的需求本质上是家庭功能崩塌后的适应性重构，集中体现为生存需求、情感替代需求、系统适配需求以及尊严保护需求等。基于对调查结果的分析，研究提出需政府、社区、社会工作多层面协同介入，以系统性弥合失独老人的数字鸿沟，使其更好地融入数字社会，助力其安享晚年。