“互联网+”背景下基于自理能力分类的居家养老服务需求属性研究——以KANO 模型为例

A Study on the Demand Attributes of Home-Based Elderly Care Services Based on Self-Care Ability Classification in the Context of “Internet+”: A Kano Model Approach

With the intensification of population aging in contemporary society, the demand for community-based home elderly care continues to increase, making the provision of more effective elderly care services a pressing issue. This study collected data on elderly individuals’ service needs in home-based care through questionnaire surveys, analyzed the results using the Kano model, and categorized elderly groups according to their levels of self-care ability. The research aims to identify the service demand attributes most suitable for different self-care ability groups and provides a conceptual framework for constructing a more rational home-based elderly care system by integrating “Internet+” technologies. The findings indicate that elderly individuals with different levels of self-care ability demonstrate significantly differentiated needs for home-based elderly care services, and that notable correlations exist between self-care ability and several service demand attributes. These insights offer both theoretical and empirical support for optimizing the home-based elderly care system.

随着当今社会人口老龄化的加重，社区居家养老的需求也在不断提升，如何提供更加有效的居家养老服务成为重要问题。本研究通过调查问卷的方式采集老年人在居家养老时的服务需求数据，使用KANO 模型进行分析，并按照老年人的自理能力进行分类，探寻最适合不同自理能力人群的养老服务需求属性，并结合“互联网+”技术提供了建立更合理的居家养老体系的一种思路。分析结果显示：不同自理能力的老人对于居家养老的需求有着明显的区分度，且自理能力与部分服务需求属性之间存在着明显的相关性，为优化居家养老体系提供了理论与数据支持。